The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing. Organizations to manage and reduce their risks and improve . The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and. The eSourcing Capability Model for Service Providers (eSCM-SP) is a. “best practices” capability model with three purposes: (1) to give service.

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A full listing of these many individuals can Standardization.

Without their trademark of the IT Governance Institute participation, this work could not have come to fruition. Practice Attributes 33 Figure 7.

Service providers can then build or demonstrate capabilities in a particular critical-sourcing function. The outer circle, Sourcing, is excluded from eSourcing.

Capability Areas are groupings of Practices with similar content and focus. Supplemental Information for an Activity 76 Figure Skip to main content.

eSourcing Capability Model for Service Providers (eSCM-SP)

Capability Areas provide logical groupings of Practices to help providees better remember and intellectually manage the content of the Model. Chapter 8 is the bulk of the book: Companies use eSCM to irst evaluate their current fr and to then put in place action plans to improve them.

For companies that use outsourcing services, the client model, called eSCM-CL, addresses the organizational best practices needed to successfully source IT-enabled services. Level 1 indicates that the organization is providing a service.

Initially outsourcing was used primarily for the manufacturing of industrial components, as well as for some non-core services such as facilities management. An outsourcing agreement is, primarily, a relationship between two people.

Each Practice is arranged along three dimensions: Managing and meeting client expectations are major challenges in sourcing of IT-enabled services, and examples of failure abound. Client organizations can be diferentiated by prospective service providers based on their eSCM-CL level of certiication and Practice Satisfac- tion Proile. But, as with any change of this magnitude, the gap between what companies hope to achieve through outsourcing and the results they actually get is still signiicant.


Our goal is simple; to further support their adoption and use globally so that organizations will achieve the beneits anticipated and possible through sourcing. IAOP has made addressing the needs of these professionals the centerpiece of its role as the global, standard-setting organization and advocate for the profession.


In a nutshell, eSCM is more than a best practices sourcing framework – gor model really instills a new capabiljty of collaboration between Clients and their Service Providers. Types of Sourcing Sourcing can be broadly divided into three categories.

No part of this publication may be reproduced in any form by print, photo print, microilm or any other means without written permission by the Publisher. The Capability Levels 47 Figure How do organizations take that professional expertise and turn it into a repeated set of management processes that will ensure high-quality results, each and every time?

Models, such as eSCM, and mode, certiications, such as the COP, do just that — they take the collective experience of the industry and package it moedl a way that makes those learnings actionable and repeatable. A well balanced relationship is the key success factor for achieving successful coproduction of value for both parties, as is a relationship based on mutual trust, as trust constitutes the foundation of value creation.

Chapter 1 of this book deals with the concepts of eSourcing and IT-enabled services. Chapter 4 discusses the use of the Model: An alliance is sometimes referred to as a Delivery Alliance. Existing frameworks do not comprehensively address the best practices needed by client organizations modell successfully source IT-enabled services. Over the past several years, many kinds of organizations, from manufacturing irms to banks to hospitals, have been delegating IT-enabled activities to external service providers because Copyright protected.


The types of sourcing relationships are illustrated here. Potential paths to Certification 62 Figure For gor reason, good relationships between the Client and the Service Providers are the founda- tion for success.

eSCM-SP v2: eSourcing Capability Model for Service Providers, Version 2 | SURVUZ

To build such trusting relationships, the deployment of good practices is a absolute necessity. Client organizations can also use their certiications to signal to customers, regulators, and investors that they have achieved a known level of capability in their sourcing activities.

Chapter 6 describes the internal structure of the Practices. Each of the Model’s 84 Practices ewcm-sp distributed along three dimensions: Progression of documentation through the Sourcing Life-cycle Figure Additionally, it provides client organizations sedvice an objective means of evaluating their sourcing capabilities. Log In Sign Up.

Capability Levels represent a path of improvement for client organizations. Sourcing, including outsourcing, is a key activity. Performing Sourcing 47 Figure If they fail to fulil their obligations or if the Clients do not perform well enough the sourcing activities within their own organization, the expected value creation will be seriously impacted.

Managing Organizational Sourcing Performance 49 Figure Proactively Enhancing Value 50 Figure But, what about the organization, itself? Challenges that client organizations face include: Types of sourcing 9 Figure 3. Outsourcing profes- sionals are emerging across the business, operating within speciic functions and in company-wide capacities.